Frequently Asked Questions
Everything you need to know about Parallel Health fashion and service.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unworn condition with all tags attached. Please note that sale items are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Parallel Health, we prioritize ethical manufacturing. We use a mix of organic cotton, recycled fibers, and low-impact dyes to ensure our fashion footprint is as light as possible.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.